Tag: airlines


Automatic Refunds: A Victory for Consumers

A close up image of a black lab guide dog in harness at the airport with a mounthfull of money

Under the new DOT rule, airlines must issue refunds automatically when they fail to transport passengers as promised. No more navigating complex websites, filing refund requests, or waiting endlessly for assistance. Refunds are issued promptly, either in cash or to the original form of payment, and for the full ticketRead More …


TSA Liquid Rules: Are Changes Coming or Should You Stick to 3-1-1?

A black lab guide dog in harnes holds a water bottle as they wait to go through TSA at the airport.

You may have heard some buzz about changes to the TSA’s liquid restrictions. Reports suggest that some airports, particularly international or European ones, may soon relax the well-known 3-1-1 rule. This rule currently limits liquids, aerosols, gels, creams, and pastes to containers of 3.4 ounces (100 milliliters) or less, allRead More …


Don’t fly stressed!

A cartoon of a man on an airplane seat looking stressed. Behind him a plane is flying

Recently, I took a trip to California from Denver on United. Once the passengers got settled, the usual safety briefing did not happen, instead the captain came out of the cockpit and grabbed the intercom to address the plane. In my travels this was a bit of a surprise, soRead More …


Airlines increasing training to help vision impaired travelers

Virgin Atlantic, United Airlines and Blind Travels logos

 airlines are finally starting to up their game when it comes to visually impaired travelers. Recently, Travel + Leisure reported that Virgin Atlantic are revamping their training for cabin crews to better support visually impaired travelers with Guide Dogs. Virgin Atlantic is partnering with the Guide Dogs charity (https://www.guidedogs.org.uk/) toRead More …


Flying on Southwest with a Guide Dog

Fauan the Guide Dog sitting in the bulkhead seat on Southwest airlines

We arrived at the airport very early for our flight on Southwest to San Francisco from Denver. I was traveling with my wife and Fauna my guide dog, and we checked in at the kiosk without issue. The attendant asked if Fauna was a service animal and I stated thatRead More …


Changes to service animals on planes

Great article outlining the upcoming changes to service animals on planes. https://www.inquirer.com/news/emotional-support-animals-might-no-longer-be-allowed-on-planes-20200122.html


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